1. No Refund Policy
ALL PAYMENTS MADE FOR PEOPLEFOLD SUBSCRIPTIONS ARE FINAL AND NON-REFUNDABLE.
Once a subscription payment has been processed, Arismeta Technologies Pvt. Ltd. does not offer refunds, credits, or exchanges under any circumstances, including but not limited to:
Change of mind or decision not to use the Platform after purchase
Accidental purchase or duplicate subscription
Dissatisfaction with features or service (we recommend using the free trial before upgrading)
Partial use of a subscription period
Downgrading from a higher plan to a lower plan mid-cycle
Failure to cancel before the next billing cycle renews
Technical issues caused by your own device, internet connection, or browser
Removal of a team member during an active subscription period
2. Free Trial
PeopleFold offers a 30-day free trial for Standard and Pro plans. We strongly recommend you evaluate all features during the trial period before subscribing. No payment is charged during the trial. By proceeding with payment after the trial ends, you acknowledge that you have had adequate opportunity to evaluate the Platform.
3. Subscription Cancellation
3.1 How to Cancel
You may cancel your subscription at any time by:
- Navigating to Settings → Billing in your PeopleFold dashboard and selecting Cancel Subscription
- Contacting our support team at info@peoplefold.com with your registered email address and subscription ID
3.2 Effect of Cancellation
Cancellation takes effect at the end of the current billing cycle.
You will retain access to paid features until the end of the period you have already paid for.
No partial refund will be issued for the remaining unused days of the current period.
After the billing period ends, your account will automatically revert to the Free plan.
Your data will be retained for 90 days after cancellation, after which it will be permanently deleted.
4. Plan Upgrades & Downgrades
Upgrading Standard → Pro mid-cycle
The price difference is charged immediately on a pro-rata basis.
Downgrading Pro → Standard
Takes effect from the next billing cycle; no credit is issued for the current period.
Downgrading to Free
Equivalent to cancellation of the paid subscription.
5. Payment Failures
If a scheduled payment fails, Razorpay will automatically retry the payment. If payment cannot be collected:
Your account will enter a grace period of 7 days.
After 7 days without successful payment, your account will revert to the Free plan.
No data will be deleted during the grace period.
To restore paid access, update your payment method in the Billing section and retry payment.
6. Exceptions & Dispute Resolution
While our standard policy is non-refundable, we may consider exceptions at our sole discretion in cases of:
Verified duplicate charges
Due to a technical error on our side — contact info@peoplefold.com within 7 days.
Prolonged Platform outage
Exceeding 72 consecutive hours caused solely by Arismeta's infrastructure.
Requests must be submitted to info@peoplefold.com with subject line Refund Request — [Your Registered Email] within 7 days of the charge. We will review and respond within 10 business days. Our decision is final.
7. Razorpay Payment Gateway
All transactions on PeopleFold are processed by Razorpay Payment Solutions Pvt. Ltd. under the merchant account of Arismeta Technologies Pvt. Ltd. Arismeta does not store your card details. Card data is encrypted and handled entirely by Razorpay in accordance with PCI DSS standards.
For payment-related issues such as double deduction or failed transaction with amount debited, contact us at info@peoplefold.com with your transaction reference number and we will coordinate with Razorpay to resolve it within 5–7 business days.
8. Governing Law
This Refund and Cancellation Policy is governed by the laws of India. Any disputes arising from this policy shall be resolved in accordance with the dispute resolution provisions in our Terms and Conditions.
9. Contact Us
Billing Support
Arismeta Technologies Pvt. Ltd., Dr. BR Ambedkar Rd, Ramanashree Enclave, Bilekahalli, Bengaluru, Karnataka, India
For billing and payment queries, contact us at info@peoplefold.com. Please include your registered email address, subscription plan, and Razorpay transaction ID in all billing-related communications.